Browsing by Author "Okan, Mehmet"
Now showing items 1-9 of 9
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Artists' production sensibilities within the dynamics of an emerging art market
Genç, Eda Aylin; Okan, Mehmet (Emerald Group Publishing LTD., 2022)Purpose This study aims to understand the characteristics and formation of artists' production sensibilities and relations with other actors within an emerging hybrid art market structure. Design/methodology/approach To ... -
Frontline employee age and customer mistreatment: a meta-analysis
Okan, Mehmet; Elmadağ, Ayşe Banu; İdemen, Elif (Emerald Group Publishing Ltd., 2020)Purpose: The purpose of this paper is to provide a comprehensive meta-analytic examination of the relationship between employee age and customer mistreatment. Drawing on socioemotional selectivity theory and taking the ... -
Improving self-regulated learning competencies of service employees: roles of regulatory appraisals and supportive resources
Elmadağ, A. Banu; Okan, Mehmet; Kurtuldu, Ece (Emerald, 2023)Purpose – In the era of technological advancements such as artificial intelligence and robotics, the working environment of service employees is changing, and the need to self-regulate their learning efforts has reached ... -
May robots be held responsible for service failure and recovery? The role of robot service provider agents' human-likeness
Arıkan, Esra; Altıniğne, Neşenur; Kuzgun, Ebru; Okan, Mehmet (Elsevier, 2023)This research investigates how consumers attribute service failure and recovery responsibilities and respond to them differently based on the service provider agent type (human, humanoid, and non-humanoid robot). Two ... -
A qualitative approach to designer as a product cue: proposed conceptual model of consumers perceptions and attitudes
İdemen, Elif; Elmadağ, Ayşe Banu; Okan, Mehmet (Springer, 2020)‘Designer as a product cue’, which refers to the information presented about the product regarding the designer of that product, has increasingly been in use by marketers. However, there is a dire need to investigate its ... -
Robotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robots
Blaurock, Marah; Caic, Martina; Okan, Mehmet; Henkel, Alexander P. (Emerald, 2022)Purpose Social robots increasingly adopt service roles in the marketplace. While service research is beginning to unravel the implications for theory and practice, other scientific disciplines have amassed a wealth of ... -
Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond
Henkel, Alexander P.; Martina, Caic; Blaurock, Marah; Okan, Mehmet (Emerald Group Publishing Ltd., 2020)Purpose: Besides the direct physical health consequences, through social isolation COVID-19 affects a considerably larger share of consumers with deleterious effects for their psychological well-being. Two vulnerable ... -
A transdisciplinary review and framework of consumer interactions with embodied social robots: Design, delegate, and deploy
Blaurock, Marah; Caic, Martina; Okan, Mehmet (Wiley, 2022)Social robots are gradually entering the organizational frontline, and research is beginning to unveil the implications for consumer-firm interactions. While empirical studies on human-robot service interaction (HRSI) are ... -
Witnessing verbal aggression: role of customers' self-conscious emotions
Okan, Mehmet; Elmadağ, Ayşe Banu (Emerald Group Publishing Ltd, 2020)Purpose This paper aims to examine the widespread effects of service actors' verbal aggression on witness customers' intentions toward the service organizations through their self-conscious emotions. The moderating roles ...
