Browsing by Author "Henkel, Alexander P."

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Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond

Henkel, Alexander P.; Martina, Caic; Blaurock, Marah; Okan, Mehmet (Emerald Group Publishing Ltd., 2020)

Purpose: Besides the direct physical health consequences, through social isolation COVID-19 affects a considerably larger share of consumers with deleterious effects for their psychological well-being. Two vulnerable ...