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Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond
(Emerald Group Publishing Ltd., 2020)
Purpose: Besides the direct physical health consequences, through social isolation COVID-19 affects a considerably larger share of consumers with deleterious effects for their psychological well-being. Two vulnerable ...
A transdisciplinary review and framework of consumer interactions with embodied social robots: Design, delegate, and deploy
(Wiley, 2022)
Social robots are gradually entering the organizational frontline, and research is beginning to unveil the implications for consumer-firm interactions. While empirical studies on human-robot service interaction (HRSI) are ...