Browsing İşletme Bölümü Yayın Koleksiyonu by ORCID "0000-0002-9303-5768"

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Frontline employee age and customer mistreatment: a meta-analysis

Okan, Mehmet; Elmadağ, Ayşe Banu; İdemen, Elif (Emerald Group Publishing Ltd., 2020)

Purpose: The purpose of this paper is to provide a comprehensive meta-analytic examination of the relationship between employee age and customer mistreatment. Drawing on socioemotional selectivity theory and taking the ...
Improving self-regulated learning competencies of service employees: roles of regulatory appraisals and supportive resources

Elmadağ, A. Banu; Okan, Mehmet; Kurtuldu, Ece (Emerald, 2023)

Purpose – In the era of technological advancements such as artificial intelligence and robotics, the working environment of service employees is changing, and the need to self-regulate their learning efforts has reached ...
A qualitative approach to designer as a product cue: proposed conceptual model of consumers perceptions and attitudes

İdemen, Elif; Elmadağ, Ayşe Banu; Okan, Mehmet (Springer, 2020)

‘Designer as a product cue’, which refers to the information presented about the product regarding the designer of that product, has increasingly been in use by marketers. However, there is a dire need to investigate its ...