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A qualitative approach to designer as a product cue: proposed conceptual model of consumers perceptions and attitudes
(Springer, 2020)
‘Designer as a product cue’, which refers to the information presented about the product regarding the designer of that product, has increasingly been in use by marketers. However, there is a dire need to investigate its ...
Frontline employee age and customer mistreatment: a meta-analysis
(Emerald Group Publishing Ltd., 2020)
Purpose: The purpose of this paper is to provide a comprehensive meta-analytic examination of the relationship between employee age and customer mistreatment. Drawing on socioemotional selectivity theory and taking the ...