Critical success factors of lean six sigma to select the most ideal critical business process using q-ROF CRITIC-ARAS technique: Case study of food business
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Erişim
info:eu-repo/semantics/closedAccessTarih
2023Yazar
Aytekin, AhmetOkoth, Basil Oluch
Korucuk, Selçuk
Mishra, Arunodaya Raj
Memiş, Salih
Karamaşa, Çağlar
Tirkolaee, Erfan Babaee
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Aytekin, A., Okoth, B. O., Korucuk, S., Mishra, A. R., Memiş, S., Karamaşa, Ç., & Tirkolaee, E. B. (2023). Critical success factors of lean six sigma to select the most ideal critical business process using q-ROF CRITIC-ARAS technique: Case study of food business. Expert Systems with Applications, 224, 120057.Özet
The current market conditions have forced Lean Six Sigma (LSS) upon businesses as one of the must-have
practices. The practices have been credited with enhancing the efficiency of the operational and functional
processes of enterprises from production to marketing, from personnel management to finance, all the while
helping them augment their growth and profitability. LSS has the customer as its main focus and works to create
added value for businesses through cost reduction and waste prevention hence can be considered as a process
improvement practice. One priority area of improvement in most organizations is the assessment of Critical
Business Processes (CBPs) as key processes in the success of businesses that must be tackled in line with the
objectives of the businesses due to their extensive impact on customer satisfaction. For this purpose, this study
evaluates and ranks the CBPs, and then select the most ideal CBP in food companies with corporate identity in
Istanbul following the LSS success factors. Hence, the components attained from the literature are assessed using
the suggested “q-ROF CRITIC-ARAS” method which is based on CRiteria Importance Through Intercriteria
Correlation (CRITIC), Additive Ratio Assessment (ARAS) techniques and q-Rung Orthopair Fuzzy Sets (q-ROFSs).
The findings demonstrate that the most important criterion for LSS success in food businesses is “Top Management
and Support”, while “Education and Culture” is the least important. Furthermore, “Enlightenment Approach” is
found to be the most ideal CBP based on LSS success factors
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Expert Systems With ApplicationsCilt
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