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    Enhancing the sustainability and effectiveness of non-governmental organizations: An integrated neutrosophic decision-making model for determining the most effective corporate governance strategies
    (Elsevier Ltd, 2025) Ayhan, Emrah; Gündoğdu, Hakan Gökhan; Aytekin, Ahmet; Karakaya, Ahmet Furkan; Simic, Vladimir; Pamucar, Dragan
    This research explores the development of effective corporate governance strategies for non-governmental organizations (NGOs) by evaluating both critical decision criteria and innovative organizational models. Based on an extensive literature review, seven governance criteria were identified: credibility and non-profit orientation, regular information flow and transparency, level of institutionalization, frequency of leadership turnover, internal and external stakeholder relations, annual budget, and ideological or religious motivation. In addition, five innovative organizational models were selected as strategic alternatives: continuous learning organization, technology-oriented policy development, income diversification, pluralistic governance, and transformational leadership. The empirical data were gathered through interviews with 16 experts from academia, civil society, and public institutions in Türkiye. To address the complexity and uncertainty of decision-making processes, a hybrid type-2 neutrosophic number (T2NN) multi-criteria decision-making methodology is introduced. The T2NN-ranking comparison and T2NN-criteria importance through intercriteria correlation methods are used to determine the weight of criteria, while T2NN-stable preference ordering towards ideal solution is utilized to rank the alternative models. Results show that the level of institutionalization is the most significant criterion, and income diversification is the most effective organizational model for improving NGO sustainability. The study not only provides practical guidance for NGO leaders but also introduces a robust methodological approach applicable to governance challenges under uncertain conditions.