Demografik özellikler açısından iş stresi algısı: konaklama sektörü örneği
Yükleniyor...
Dosyalar
Tarih
2022
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Hayrullah KAHYA
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
Bu çalışmada konaklama ve yiyecek içecek sektöründe çalışan personelin demografik özelliklerinin iş stres düzeyleri üzerindeki etkisinin belirlenmesi ve analiz sonuçları doğrultusunda bazı önerilerde bulunmak amaçlanmıştır. Araştırma kapsamında, Ordu ilinin Altınordu ilçesinde faaliyet gösteren 4 ve 5 yıldızlı otellerde çalışanlara internet üzerinden anket gönderilmiştir. Kolayda örnekleme yoluyla belirlenen 120 kişilik anakütleye gönderilen ankete 92 kişinin katılımı ile dönüş oranı %76,6 olarak gerçekleşmiştir. Elde edilen verileri analiz etmek için SPSS 25 programı ile betimleyici istatistikler, güvenilirlik, geçerlilik, korelasyon, bağımsız örneklem t testi ve MANOVA analizleri kullanılmıştır. Analiz sonuçlarında, çalışanların demografik özelliklerinin örgütsel iş stres düzeylerini anlamlı biçimde etkilemediği bulunmuştur. Ayrıca, araştırmaya katılanların stres düzeylerini belirlemek için yine ankette kullanılan iş stresi ölçeğindeki ifadelere verilen cevapların ortalama puanları doğrultusunda bir değerlendirme yapılmıştır. Bu değerlendirmede katılımcıların tümünün ortalama iş stresi puanının (1-5 aralığında) 2,83 ve ortalamanın üzerinde olduğu belirlenmiştir. Araştırma sonuçlarına dayalı olarak, uygulayıcıların çalışanlarının iş stresini azaltmaları için onların demografik özelliklerinden daha çok başka faktörleri dikkate almaları ve çözüm aramaları önerilmiştir.
In this study, it is aimed to determine the effect of the demographic characteristics of the personnel working in 4- and 5-star hotels on the job stress levels and to make some suggestions in line with the results of the analysis. Within the scope of the research, a questionnaire was sent to the employees working in the accommodation and restaurant businesses operating in Altınordu district of Ordu province. The return rate was 76.6% with the participation of 92 people in the survey, which was sent to a sample of 120 people, which was determined by easy sampling. In order to analyse the data obtained, descriptive statistics, reliability, validity, correlation, independent sample t-test and MANOVA analyses were conducted via SPSS 25 program. In the results of the analysis, it was found that the demographic characteristics of the employees did not significantly affect the organizational job stress levels. In addition, in order to determine the stress levels of the participants in the research, an evaluation was made in line with the average scores of the answers given to the statements in the work stress scale used in the survey. In this evaluation, it was determined that the average job stress score of all participants (in the range of 1-5) was 2.83 and above the average. Based on the results of the research, it has been suggested that practitioners consider other factors rather than their demographic characteristics and seek solutions in order to reduce the work stress of their employees.
In this study, it is aimed to determine the effect of the demographic characteristics of the personnel working in 4- and 5-star hotels on the job stress levels and to make some suggestions in line with the results of the analysis. Within the scope of the research, a questionnaire was sent to the employees working in the accommodation and restaurant businesses operating in Altınordu district of Ordu province. The return rate was 76.6% with the participation of 92 people in the survey, which was sent to a sample of 120 people, which was determined by easy sampling. In order to analyse the data obtained, descriptive statistics, reliability, validity, correlation, independent sample t-test and MANOVA analyses were conducted via SPSS 25 program. In the results of the analysis, it was found that the demographic characteristics of the employees did not significantly affect the organizational job stress levels. In addition, in order to determine the stress levels of the participants in the research, an evaluation was made in line with the average scores of the answers given to the statements in the work stress scale used in the survey. In this evaluation, it was determined that the average job stress score of all participants (in the range of 1-5) was 2.83 and above the average. Based on the results of the research, it has been suggested that practitioners consider other factors rather than their demographic characteristics and seek solutions in order to reduce the work stress of their employees.
Açıklama
Anahtar Kelimeler
Stres, İş stresi, Cinsiyet, Yaş, Eğitim, Deneyim, Stress, Work stress, Gender, Age, Education, Experience
Kaynak
IBAD Sosyal Bilimler Dergisi
WoS Q Değeri
Scopus Q Değeri
Cilt
Sayı
13
Künye
Sözbilir, F. Demografik Özellikler Açısından İş Stresi Algısı: Konaklama Sektörü Örneği. IBAD Sosyal Bilimler Dergisi, (13), 491-510.
