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Sağlık hizmetlerinde hizmet kalitesi: devlet hastanesinde bir araştırma
(Journal of Current Researches on Health Sector, 2016) Aydın, Nevin; Uzunali, Melek
In recent years in the health sector is an important development. Continued existence of institutions providing health services to give importance to the satisfaction of quality of service is required. Thus, patients who were satisfied with the health care delivery will prefer the same institution when needed. In the health sector institutions serving patient satisfaction or dissatisfaction for the identification of factors affecting and in line with these data submission services will increase patient satisfaction and quality of the institution of our time raising the level of competition will allow it to keep pace with. With this research lying in a hospital in Istanbul on patient satisfaction surveys done has been studied. The purpose of this study positive and negative factors that affect patient satisfaction to determine