İş stresinin çalışan performansına etkisinde örgütsel aidiyetin aracı etkisi: Otel işletmesi çalışanlarına yönelik bir araştırma
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Dosyalar
Tarih
2026
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Yaşar Üniversitesi
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
Stres, bireyin algısına göre engelleyici ya da motive edici bir rol üstlenebilmektedir. Özellikle turizm endüstrisinde yer alan otel işletmelerinde yoğun iş temposu ve müşteri etkileşimi, çalışanların stres düzeyini artıran önemli etkenler arasında yer almaktadır. Bu çalışma, iş stresinin çalışan performansı üzerindeki etkisini ve bu etkide örgütsel aidiyetin aracı rolünü incelemeyi amaçlamaktadır. Araştırma, Türkiye’de faaliyet gösteren otel işletmelerinde görev yapan 390 çalışandan elde edilen anket verileri ile yürütülmüştür. Yapısal eşitlik modellemesiyle gerçekleştirilen analiz sonuçları, iş stresinin çalışan performansı üzerinde doğrudan ve olumsuz bir etkisinin bulunduğunu, buna karşın iş stresinin örgütsel aidiyet üzerinde pozitif etkide bulunduğunu ortaya koymuştur. Ayrıca, çalışanların algıladıkları aidiyet duygusunun performanslarını artırdığı ve bu değişkenin iş stresi ile performans arasındaki ilişkide anlamlı bir aracı rol üstlendiği belirlenmiştir. Bu çalışma, iş stresinin yalnızca doğrudan etkilerini inceleyen önceki araştırmalardan farklı olarak, stres–performans ilişkisinin örgütsel aidiyet aracılığıyla nasıl şekillendiğini ortaya koyan bütüncül bir model önermektedir. Ayrıca, turizm endüstrisinin kendine özgü yüksek etkileşimli ve duygusal emek yoğun yapısı içerisinde stresin aynı anda hem olumsuz "performans düşürücü) hem de olumlu (aidiyet artırıcı) sonuçlar üretebileceğini ampirik olarak göstererek literatüre özgün bir katkı sunmaktadır. Türkiye bağlamında konuya ilişkin benzer ampirik çalışmaların sınırlı oluşu, bu çalışmanın hem uygulamaya hem de literatüre özgün bir katkı sağlamasına olanak tanımaktadır.
The role of stress in the human psyche is multifaceted, exhibiting a tendency to either inhibit or motivate depending on the individual's subjective perception. In the context of the tourism industry, the hotel sector in particular has been identified as a field of employment in which employees experience elevated levels of stress. This is primarily attributed to the fast-paced nature of the work environment and the high level of customer interaction that is a characteristic of the industry. The present study aims to examine the effect of job stress on employee performance and the mediating role of organizational commitment in this effect. The research was conducted using survey data obtained from 390 employees working in hotel businesses operating in Turkey. The findings of the analysis, conducted utilizing structural equation modelling, indicated that work stress exerts a direct and negative influence on employee performance, while concurrently demonstrating a positive effect on organizational commitment. Furthermore, it was determined that employees' perceived sense of belonging increases their performance, and that this variable plays a significant mediating role in the relationship between job stress and performance. Unlike previous research, which only examined the direct effects of work stress, this study proposes a holistic model that reveals how the stress-performance relationship is shaped through organisational belonging. Furthermore, it makes a unique contribution to the literature by demonstrating through empirical evidence that stress can produce both negative (performance-reducing) and positive (belonging-enhancing) outcomes within the unique, highly interactive and emotionally labour-intensive structure of the tourism industry. The paucity of empirical studies on this subject in the Turkish context justifies the present study's unique contribution to both practice and the existing literature.
The role of stress in the human psyche is multifaceted, exhibiting a tendency to either inhibit or motivate depending on the individual's subjective perception. In the context of the tourism industry, the hotel sector in particular has been identified as a field of employment in which employees experience elevated levels of stress. This is primarily attributed to the fast-paced nature of the work environment and the high level of customer interaction that is a characteristic of the industry. The present study aims to examine the effect of job stress on employee performance and the mediating role of organizational commitment in this effect. The research was conducted using survey data obtained from 390 employees working in hotel businesses operating in Turkey. The findings of the analysis, conducted utilizing structural equation modelling, indicated that work stress exerts a direct and negative influence on employee performance, while concurrently demonstrating a positive effect on organizational commitment. Furthermore, it was determined that employees' perceived sense of belonging increases their performance, and that this variable plays a significant mediating role in the relationship between job stress and performance. Unlike previous research, which only examined the direct effects of work stress, this study proposes a holistic model that reveals how the stress-performance relationship is shaped through organisational belonging. Furthermore, it makes a unique contribution to the literature by demonstrating through empirical evidence that stress can produce both negative (performance-reducing) and positive (belonging-enhancing) outcomes within the unique, highly interactive and emotionally labour-intensive structure of the tourism industry. The paucity of empirical studies on this subject in the Turkish context justifies the present study's unique contribution to both practice and the existing literature.
Açıklama
Anahtar Kelimeler
İş stresi, Çalışan performansı, Örgütsel aidiyet algısı, Otel işletmeleri, Turizm endüstrisi, Job stress, Employee performance, Perceived insider status, Hotel management, Tourism industry
Kaynak
Journal of Yasar University
WoS Q Değeri
Scopus Q Değeri
Cilt
21
Sayı
83
