Robotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robots
Yükleniyor...
Dosyalar
Tarih
2022
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Emerald
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
Purpose Social robots increasingly adopt service roles in the marketplace. While service research is beginning to unravel the implications for theory and practice, other scientific disciplines have amassed a wealth of empirical data of robots assuming such service roles. The purpose of this paper is to synthesize these findings from a role theory perspective with the aim of advancing role theory for human-robot service interaction (HRSI). Design/methodology/approach A systematic review of more than 10,000 articles revealed 149 empirical HRSI-related papers across scientific disciplines. The respective articles are analyzed employing qualitative content analysis through the lens of role theory. Findings This review develops an organizing structure of the HRSI literature across disciplines, delineates implications for role theory development in the age of social robots, and advances robotic role theory by providing an overarching framework and corresponding propositions. Finally, this review introduces avenues for future research. Originality/value This study pioneers a comprehensive review of empirical HRSI literature across disciplines adopting the lens of role theory. The study structures the body of HRSI literature, adapts traditional and derives novel propositions for role theory (i.e. robotic role theory), and delineates promising future research opportunities.
Açıklama
Anahtar Kelimeler
Human–robot service interactions, Robotic role theory, Systematic literature review, Social robots
Kaynak
Journal of Service Management
WoS Q Değeri
N/A
Scopus Q Değeri
Q1
Cilt
33
Sayı
6
Künye
Robotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robots | Emerald Insight. (2013). Journal of Service Management, 33(6), 27–49.
