Robotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robots

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dc.authoridMehmet Okan / 0000-0002-9303-5768en_US
dc.contributor.authorBlaurock, Marah
dc.contributor.authorCaic, Martina
dc.contributor.authorOkan, Mehmet
dc.contributor.authorHenkel, Alexander P.
dc.date.accessioned2022-12-26T07:14:13Z
dc.date.available2022-12-26T07:14:13Z
dc.date.issued2022
dc.departmentAÇÜ, Hopa İktisadi ve İdari Bilimler Fakültesi, İşletme Bölümüen_US
dc.description.abstractPurpose Social robots increasingly adopt service roles in the marketplace. While service research is beginning to unravel the implications for theory and practice, other scientific disciplines have amassed a wealth of empirical data of robots assuming such service roles. The purpose of this paper is to synthesize these findings from a role theory perspective with the aim of advancing role theory for human-robot service interaction (HRSI). Design/methodology/approach A systematic review of more than 10,000 articles revealed 149 empirical HRSI-related papers across scientific disciplines. The respective articles are analyzed employing qualitative content analysis through the lens of role theory. Findings This review develops an organizing structure of the HRSI literature across disciplines, delineates implications for role theory development in the age of social robots, and advances robotic role theory by providing an overarching framework and corresponding propositions. Finally, this review introduces avenues for future research. Originality/value This study pioneers a comprehensive review of empirical HRSI literature across disciplines adopting the lens of role theory. The study structures the body of HRSI literature, adapts traditional and derives novel propositions for role theory (i.e. robotic role theory), and delineates promising future research opportunities.
dc.identifier.citationRobotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robots | Emerald Insight. (2013). Journal of Service Management, 33(6), 27–49.en_US
dc.identifier.doi10.1108\/JOSM
dc.identifier.endpage49en_US
dc.identifier.issue6en_US
dc.identifier.scopusqualityQ1
dc.identifier.startpage27en_US
dc.identifier.urihttps://doi.org/10.1108\/JOSM
dc.identifier.urihttps://hdl.handle.net/11494/4320
dc.identifier.volume33en_US
dc.identifier.wosqualityN/A
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.institutionauthorOkan, Mehmet
dc.language.isoenen_US
dc.publisherEmeralden_US
dc.relation.ispartofJournal of Service Management
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectHuman–robot service interactionsen_US
dc.subjectRobotic role theoryen_US
dc.subjectSystematic literature reviewen_US
dc.subjectSocial robotsen_US
dc.titleRobotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robotsen_US
dc.typeArticle

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